Network Maintenance
Network Hardware Support & Maintenance
Whether it’s your wireless access point, fiber channel switch, firewall appliance, or network director that has reached the end of its initial warranty,Engenis provides world-class optimization, support and network maintenance services for OEMs like Cisco, Brocade and HPE. Learn how our cost-effective network equipment maintenance can help you consolidate support across OEMs and save you 30-40% in the process!
Flexible Service Levels
Select the OEM of your network devices to customize your network maintenance service plan levels:
Customizable IT Network Support Service Levels
Adjust service levels or add and delete equipment from your IT network maintenance contract at any time.
7 x 24 x 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
5 x 9 x 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
Engineer Expertise
We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional IT network maintenance whenever you need it, wherever your storage, server and network hardware is located.
