Engenis IT Service’s Base level service is designed to function as your NOC (network operations center) for server, storage, and networking hardware. With Base support, your organization will enjoy the confidence that comes from 24/7 monitoring of your infrastructure, reduced alert noise, and more time to focus on strategic initiatives.

Under Base level service, Engenis will:

• Monitor your server, storage, and networking environments for incidents 24/7/365 including:

  • Performance and utilization monitoring

  • Availability monitoring

  • Network path monitoring

  • NetFlow monitoring

  • Network configuration monitoring

• Filter incidents and only notify you when your attention is required

• Report incidents to the agreed upon teams – including third parties – as per the service agreement

• Open and monitor tickets until customer confirms resolution