Hardware Monitoring
Maximize Your Uptime with Data Center Hardware Monitoring
Engenis IT Services is the industry’s only fully-automated maintenance service, streamlining the hardware support process and helping data centers everywhere boost Uptime. Our data center hardware monitoring solution proactively identifies hardware events, opens incidents tickets and triages the issue. Then Engenis engineers are dispatched immediately to your data center to resolve the issue, making the service process as efficient as possible.
What It Means For You
Proactive Fault Protection
Engenis proactively identifies faults 24/7 without the need for customer action of any kind.
Faster First-Time Fixes
More informed alerts results in better-prepared responses and a greater percentage of first-time fixes.
Fully Supported
Our hardware monitoring software supports all storage, server and networking equipment and all OEM vendors currently supported by Engenis.
Faster Response and Resolution Times
Once a fault is detected, the hardware monitoring tool instantly self-creates a ticket for immediate repairs.
Extremely Secure
We set up security features based on each customer’s individual security requirements, and we ensure that non-public data is never accessed or transmitted.
Easy Implementation
Hardware Monitoring is packaged as a value-add service for supported storage systems and includes a consultative implementation with your IT staff.
Accurate Part Identification
Each generated ticket includes machine type, asset serial number, part number and fault description.
Non-Disruptive
Automated detection and ticket creation enables your IT staff to focus on other data center priorities.
Supported Products
We service all storage, server and networking equipment & all OEM equipment from our supported vendors.
