Server Maintenance
Server Hardware Maintenance
Engenis offers global service and support for data center server equipment for OEMs like Dell, IBM, Intel and HPE. With expertise in both x86 and UNIX environments, our server maintenance contracts provide the attention you need to keep your server equipment up and running. Along with third party server maintenance, Engenis can also provide basic and enhanced OS support services for select operating systems.
Customizable Service Levels
Select the OEM of your server devices to customize your server hardware support SLA.
Server maintenance is the process of ensuring that your servers are running efficiently and effectively. The process can involve a set of activities that are performed regularly to keep the server operational and secure, but many IT teams also choose to outsource the reactive break-fix workload only. The purpose of IT server maintenance is to prevent downtime, minimize the risk of hardware (or software failure for managed server plans), and ensure that the server is functioning at optimal capacity and utilization. Server maintenance tasks may include updating the operating system and software, monitoring server performance, backing up data, installing the latest patches, and replacing or upgrading hardware components.
Without proper server maintenance, servers can become vulnerable to security threats, experience performance issues, or suffer from irreversible data loss. IT professionals should establish a real-time monitoring system to ensure that the server is running smoothly and that any potential issues are detected and resolved before they become major failures. By keeping the server well-maintained and monitored, IT professionals can ensure that it continues to provide reliable and efficient services to end-users or internal systems.
Customizable Service Levels
Adjust service levels or add and delete equipment from your storage maintenance contract at any time.
7 x 24 x 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
5 x 9 x 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
Server Management
- Engenis Managed Services is a done-for-you approach to server maintenance and management
- Server management services that streamline your IT operations
- Incident management, patch management, and remediation
Engineering Expertise
As a leading server maintenance company, we employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional third party data center maintenance whenever you need it, wherever your storage, server and network hardware is located.
